http://creativecommons.org/licenses/by/3.0/ Gajderowicz, B., Fox, M. S., & Grüninger, M. (2018). Ontology of social service needs: Perspective of a cognitive agent. Attempt to open link in another window Proceedings of the 2018 Joint Ontology WOrkshops, Cognition And OntologieS + Explainable AI, 1–12. Cape Town. ossn http://ontology.eil.utoronto.ca/csse/ossn.owl Bart Gajderowicz (bartg@mie.utoronto.ca) Mark S. Fox (msf@eil.utoronto.ca) Michael Gruninger (gruninger@mie.utoronto.ca) The Ontology of Social Service Needs (OSSN) represents service provisioning from the perspective of a cognitive, goal-driven client to evaluate services based on how well they remove a client’s constraints and meet client needs. OSSN is grounded in real-life requests made by participants of a Housing First intervention program, resulting in 58 different goal types. Each goal is mapped to one or more basic human needs defined by Maslow’s Hierarchy, as inferred from the goal’s type, the motivation behind it, and the client’s demographics. Finally, as clients interact with service providers, three different types of goal orderings are required to capture goal ranking during the planning and execution phases. These include the client’s preferred order, Maslow’s Hierarchy order, and the practical order imposed by the logistical constraints of service providers. 2018-06-09T00:00:00 2021-10-01T00:00:00 Copyright @ 2021 Bart Gajderowicz Ontology of Social Service Needs 1.0 This property defines the what agents access which services. accessedBy This property defines the what agents access which services. accesses This property defines Constraints that act on Goal, preventing the goal state from being true. constrainedBy This property defines the goals that this Constraint prevents from being true. constrains This property defines what servies created which resources. createdBy Defines that reources that a service creates creates The property assigns a description to motivation for having a particular goal. describedByMotive The property assigns a description to motivation for having a particular goal. describedMotiveFor Defines whether an agent is elderly or not, where true means the agent is in the state of being elderly. elderlyState This property defines the agent that expressed a particular motivation. expressedBy This property defines the motivation described by an agent. expresses This property assigns an agent to their outcome after participating in a program that produced the outcome. forAgent This property defines the outcomes a program produces. forProgram This property relates an agent to their goal. goalForAgent This property relates a goal to the agent that has the goal. hasGoal This property assigns an outcome to the agent that participated in a program that produced the outcome. hasOutcome This property relates programs to the outcomes they produce. hasProgramOutcome This propety identifies an agent's state of homelessness. homelessState The mappedTo property captures the relation between the MHGoal and its underlying MH level class MHNeed. mappedFrom The mappedTo property captures the relation between the MHGoal and its underlying MH level class MHNeed. mappedTo This property defines the services that are offerd by a program. offeredBy This property defines the servies that are offered by a program. offers This property defines what resources are required to overcome constraint. Overcome a constraint is in turn required to achieve a goal. requiredBy This property defines the resources that constraints require overcome the constraint. Overcoming a constraint is in turn required to achieve a goal. requires This property defines what Maslow's level goal caused an agent to have a goal. triggeredBy This property defines what Goal this Maslow's level causes an agent to have. triggers Preference ranking for a goal. pref Prefence ranking assigned by an agent, according other own ranking. prefAgent Goal ranking based on Maslow's hierarchy of needs. prefMH Goal ranking based on the order goals can be satisfied in. Usually based on some required sequence of service, given a set of preconditions and postconditions during plan execution. prefPractical The state of being absolutely homeless. AbsHomeless An agent who's housing state is "absolutely homeless", according to the OSSN definition. AbsHomelessAgent Human-like agent that is the base class of clients. Agent Class for goals of agent chf1. AgentGoalchf1 1 Class for goals of agent chf1 with agent preference rank 1. Used for SPARQL queries. AgentGoalchf1pref1 2 Class for goals of agent chf1 with agent preference rank 2. Used for SPARQL queries. AgentGoalchf1pref2 3 Class for goals of agent chf1 with agent preference rank 3. Used for SPARQL queries. AgentGoalchf1pref3 4 Class for goals of agent chf1 with agent preference rank 4. Used for SPARQL queries. AgentGoalchf1pref4 5 Class for goals of agent chf1 with agent preference rank 5. Used for SPARQL queries. AgentGoalchf1pref5 6 Class for goals of agent chf1 with agent preference rank 6. Used for SPARQL queries. AgentGoalchf1pref6 7 Class for goals of agent chf1 with agent preference rank 7. Used for SPARQL queries. AgentGoalchf1pref7 Class for goals of agent chf2. AgentGoalchf2 1 Class for goals of agent chf2 with agent preference rank 1. Used for SPARQL queries. AgentGoalchf2pref1 2 Class for goals of agent chf2 with agent preference rank 2. Used for SPARQL queries. AgentGoalchf2pref2 3 Class for goals of agent chf2 with agent preference rank 3. Used for SPARQL queries. AgentGoalchf2pref3 4 Class for goals of agent chf2 with agent preference rank 4. Used for SPARQL queries. AgentGoalchf2pref4 5 Class for goals of agent chf2 with agent preference rank 5. Used for SPARQL queries. AgentGoalchf2pref5 6 Class for goals of agent chf2 with agent preference rank 6. Used for SPARQL queries. AgentGoalchf2pref6 7 Class for goals of agent chf2 with agent preference rank 7. Used for SPARQL queries. AgentGoalchf2pref7 Class for agent chf4 goals. AgentGoalchf3 1 Class for goals of agent chf3 with agent preference rank 1. Used for SPARQL queries. AgentGoalchf3pref1 2 Class for goals of agent chf3 with agent preference rank 2. Used for SPARQL queries. AgentGoalchf3pref2 3 Class for goals of agent chf3 with agent preference rank 3. Used for SPARQL queries. AgentGoalchf3pref3 4 Class for goals of agent chf3 with agent preference rank 4. Used for SPARQL queries. AgentGoalchf3pref4 5 Class for goals of agent chf3 with agent preference rank 5. Used for SPARQL queries. AgentGoalchf3pref5 6 Class for goals of agent chf3 with agent preference rank 6. Used for SPARQL queries. AgentGoalchf3pref6 7 Class for goals of agent chf3 with agent preference rank 7. Used for SPARQL queries. AgentGoalchf3pref7 Class for goals of agent chf4. AgentGoalchf4 1 Class for goals of agent chf4 with agent preference rank 1. Used for SPARQL queries. AgentGoalchf4pref1 2 Class for goals of agent chf4 with agent preference rank 2. Used for SPARQL queries. AgentGoalchf4pref2 3 Class for goals of agent chf4 with agent preference rank 3. Used for SPARQL queries. AgentGoalchf4pref3 4 Class for goals of agent chf4 with agent preference rank 4. Used for SPARQL queries. AgentGoalchf4pref4 5 Class for goals of agent chf4 with agent preference rank 5. Used for SPARQL queries. AgentGoalchf4pref5 6 Class for goals of agent chf4 with agent preference rank 6. Used for SPARQL queries. AgentGoalchf4pref6 7 Class for goals of agent chf4 with agent preference rank 7. Used for SPARQL queries. AgentGoalchf4pref7 A goal ranked by an agent's preference. AgentRankedGoal A constraint faced by an agent represetned as a state the agent is in. Constraint A state an agent is in that prevents them from fighting addiction or substance abuse. ConstraintAddiction A state an agent can be in that prevents them from advocating for their needs. ConstraintAdvocacyHelp A state an agent is in from accessing legal sevices. ConstraintAdvocacyLegal A state preventing an agent from receiving child care services. ConstraintChildCare A state preventing an agent from having clothing. ConstraintClothing A state preventing an agent from getting furniture. ConstraintFurniture A state preventing an agent from accessing laundry facilities. ConstraintLaundry A state preventing an agent from owning or accessing a phone. ConstraintPhone A state preventing an agent from receiving temporary housing. ConstraintTempHousing The state of an agent belonging to some demographic. These are used to automatically infer conditional mapping of goals and Maslow's levels. Demographic The state of being elderly. Elderly An elderly agent. ElderlyAgent Goal class is an agent state triggered by some underlying Maslow's hierarchy need, but constrained from being true. Goal The state of a goal that an absolutely homeles agent has. GoalAbsHomeless A mapping between a goal and the need to treat addiction. GoalAddiction A mapping between a goal and the need for advocacy. GoalAdvocacyHelp A mapping between a goal and the need for a legal help as advocacy. GoalAdvocacyLegal A mapping between a goal and the need for child care services. GoalChildCare A mapping between a goal and the need for cloan clothes. GoalCleanClothers A mapping between a goal and the need for clothing. GoalClothing The state of a goal that an elderly agent has. GoalElderly A goal at the Esteem level of Maslow's hierarchy of needs. GoalEsteem A mapping between a goal and the need for furniture. GoalFurniture A mapping between a goal and a specific type of goal. GoalMapping The state of a goal that a non-elderly agent has. GoalNotElderly A mapping between a goal and the need for a phone. GoalPhone A goal for a relatively homeless agent. GoalRelHomeless A goal at the Security level of Maslow's hierarchy of needs. GoalSecurity A goal at the Self-actualization level of Maslow's hierarchy of needs. GoalSelfActualization A goal at the Social level of Maslow's hierarchy of needs. GoalSocial A mapping between a goal and the need for temporary housing. GoalTempHousing Interim goals are subgoals required to satisfy preconditions of actions that satisfy existing goals. InterimGoal Requests made by agents to satisfy expressed goals are triggered by an underlying Maslow's hierarchy level need associated with it. MHGoal represents such a need that triggers the requested goal. MHGoal A goal for an agent triggered by a need constrained by addiction, mapped to the physiological Maslow's hierarchy level. MHGoalAddictionPhysiological A goal for an agent triggered by a need to overcome addiction, mapped to the self-actualization Maslow's hierarchy level. MHGoalAddictionSelf A goal for an agent triggered by a need for help, mapped to the security Maslow's hierarchy level. MHGoalAdvocacyHelp A goal for an agent triggered by a need for legal assistance, mapped to the security Maslow's hierarchy level. MHGoalAdvocacyLegal A goal for an agent triggered by a need for basic child careneeds, mapped to the physiological Maslow's hierarchy level. MHGoalChildBasicPhysiological A goal triggerd by a need for chld care, mapped to a Maslow's hierarchy level. MHGoalChildCare A goal for an agent triggered by a need for child protections services, mapped to the security Maslow's hierarchy level. MHGoalChildProtectionSecurity A goal triggerd by a need for clean clothes, mapped to a Maslow's hierarchy level. MHGoalCleanClothers A goal for an agent triggered by a need for clean clothes, mapped to the esteem Maslow's hierarchy level. MHGoalCleanClothersEsteem A goal for an agent triggered by a need for clean clothes, mapped to the security Maslow's hierarchy level. MHGoalCleanClothersSecurity A goal for an agent triggered by a need to have clean clothes, mapped to the social Maslow's hierarchy level. MHGoalCleanClothersSocial A goal for an agent triggered by a need for clean clothing, mapped to the security Maslow's hierarchy level. MHGoalClothing A goal triggerd by an absolutely homeless agent, mapped to a Maslow's hierarchy level. MHGoalCondAbsHomeless A goal triggerd by an elderly agent, mapped to a Maslow's hierarchy level. MHGoalCondElderly A goal for non-elderly agents mapped to a Maslows' hierarchy level. MHGoalCondNotElderly A goal for a relatively homeless agent, mapped to a Maslow's hierarchy level. MHGoalCondRelHomeless A goal mapped to the esteem level of Maslow's hierarchy. MHGoalEsteem A goal for an agent triggered by a need for furniture, mapped to the security Maslow's hierarchy level. MHGoalFurniture A goal for an agent triggered by a need for a happy family, mapped to the esteem Maslow's hierarchy level. MHGoalHappyFamilyEsteem A goal for an elderly agent triggered by a need for a phone, mapped to the esteem Maslow's hierarchy level. Note that this goal is equivalent to the social-level goal for non-elderly agents. MHGoalPhoneEsteem A goal triggered by a need for a phone, mapped to Maslow's hierarchy "security" level. MHGoalPhoneSecurity A goal for an elderly agent triggerd by a need for a phone, mapped to the social Maslow's hierarchy level. Note that this goal is equivalent to the Esteem-level goal for non-elderly agents. MHGoalPhoneSocial A goal for an agent, mapped to the physiological Maslow's hierarchy level. MHGoalPhysiological A goal for an agent, mapped to the security Maslow's hierarchy level. MHGoalSecurity A goal for an agent, mapped to the self-actualization Maslow's hierarchy level. MHGoalSelfActualization A goal for an agent, mapped to the socal Maslow's hierarchy level. MHGoalSocial MHGoalTempHousing A goal for an agent triggered by a need for temporary housing, mapped to the physiological Maslow's hierarchy level. MHGoalTempHousingPhysiological A goal for an agent triggered by a need for temporary housing, mapped to the security Maslow's hierarchy level. MHGoalTempHousingSecurity A class that is part of the Maslow's hierarchy of needs. MHNeed A goal ranked with a Maslow's hierarchy level. MHRankedGoal A description of the motivation for an agent having a need. MotivationDescription The state of not being elderly. NotElderly An agent that is not eldery. NotElderlyAgent Status of the outcome following an agent paricipating in a Program. Outcome An Outcome class that indicates a failed program outome. OutcomeFail An Outcome class that indicates a missing program outome. OutcomeMissing An Outcome class that indicates a successful program outome. OutcomeSuccess The practical ranking of goals represents the order in which goals were or must be satisfied during plan execution. This order can observed in the outcome of a plan following its execution. It can also be infered from the pre- and post-conditions of actions in AI planning. The data property prefPractical captures this relation. PracticalRankedGoal A program an agent can participate in. progam can offer a number of services that the agent then access and use. Program A ranked goal. Ranking can be done by one of three methods, agent's prefrerred, practical, and Maslow's hierarchy. RankedGoal The state of being relatively homeless. RelHomeless An agent who's housing statis is "relatively homeless" according to the OSSN definition. RelHomelessAgent A Resource is defined as something a Service creates and that is required by a Constraint class. It is meant ot be a tangible and nontangible item. Resource A Service is something that can be accessed by an agent and creates resources. Service A mapping between Service class and the "Case Manager" service. ServiceCaseManager A mapping between Service class and Chld Protective Service. ServiceChildProtectiveServices A mapping between Service class and the Detox service. ServiceDetox A mapping between Service class and the Donation Centre service, a service that distributes donations to service clients ServiceDonationCentre A mapping between Service class and Family services, a service that administers family related-social services. ServiceFamilyServices A mapping between Service class and a housing worker that assits with finding housing for social service clients. ServiceHousingWorker A mapping between Service class and legal aid services. ServiceLegalAid A mapping between a Service and a particular type of Service. ServiceMapping A mapping between Service class and the sheler service that provides living accomodations for social service clients. ServiceShelter A mapping between Service class and a social worker that assits social service clients. ServicesSocialWorker The state an agent can be in. State 4 4 2 3 3 2 3 3 4 5 5 4 4 4 2 5 2 5 2 4 4 2 1 1 1 1 1 6 6 3 3 3 3 6 3 6 1 1 1 5 6 6 5 5 5 3 5 5 3 1 1 1 2 2 2 2 3 2 3 2 2 6 6 4 6 6 4 7 7 4 2 1 5 3